gk11 Privacy Policy

At gk11, the privacy and security of every player is a core responsibility we take seriously. This Privacy Policy explains how we collect, use, store, and share information when you use the gk11 platform — whether you are browsing our cricket betting markets, playing slots, joining a live casino table, or contacting our support team.

By accessing or using gk11, you confirm that you have read and understood this Privacy Policy and agree to the practices described herein. If you do not agree, please discontinue use of the platform. This policy applies to all users regardless of location within Bangladesh, including players from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar.

1. Information We Collect

When you register and use gk11, we collect various categories of information necessary to provide you with a safe, fair, and personalised gaming experience. The types of information we collect include:

• Identity information: full name, date of birth, username, and profile details you provide during registration.
• Contact information: email address, phone number, and (where required for verification) your registered address in Bangladesh.
• Financial information: transaction records, deposit and withdrawal history via bKash, Nagad, Rocket, Upay, Visa, or Mastercard. We do not store complete card or mobile banking credentials.
• Technical information: IP address, browser type, device model, operating system, cookies, and session data collected automatically when you access the platform.

We only collect information that is genuinely necessary. We do not collect sensitive personal data such as national ID images unless they are required for mandatory identity verification purposes.

2. How We Use Your Information

All information collected by gk11 is used for specific, legitimate purposes directly related to operating a trustworthy online gaming platform in Bangladesh. These purposes include:

• Account management: creating and maintaining your player account, verifying your identity, and enabling secure login.
• Service delivery: processing your deposits and withdrawals, crediting bonuses, and handling game-related transactions accurately.
• Customer support: responding to your enquiries, resolving disputes, and assisting with account or payment issues promptly.
• Responsible gaming: monitoring gameplay patterns to identify signs of problem gambling and to enforce self-exclusion or deposit limits where requested.
• Platform improvement: analysing aggregated, anonymised usage data to improve our games, features, and overall user experience.

3. Data Sharing and Disclosure

gk11 does not sell, trade, or rent your personal information to any third party for marketing purposes. We may share your data only in the following limited circumstances:

We may also disclose personal data where required by applicable law, court order, or governmental authority. In such cases, we will disclose only the minimum information strictly necessary to satisfy the legal obligation and will notify you unless prohibited from doing so by law.

4. Cookies and Tracking Technologies

gk11 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device that help us remember your preferences, keep you logged in securely, and understand how users interact with different areas of the site.

We use session cookies (which expire when you close your browser) and persistent cookies (which remain for a set period to remember your settings). You can control cookie preferences through your browser settings; however, disabling certain cookies may affect the functionality of the gk11 platform.

5. Data Retention

gk11 retains your personal data only for as long as it is necessary to fulfil the purposes for which it was collected. For active accounts, we retain your information throughout the duration of your relationship with us. If you close your account, we will delete or anonymise your personal data within a reasonable period, except where retention is required by law.

Financial transaction records may be retained for longer periods where required to meet legal, regulatory, or audit requirements. In all cases, data is kept only as long as there is a legitimate, documented purpose for doing so.

6. Data Security Measures

Protecting your personal data is a technical and operational priority at gk11. We implement a range of security measures designed to prevent unauthorised access, disclosure, alteration, or destruction of your information. Our platform uses SSL (Secure Socket Layer) encryption for all data transmitted between your browser and our servers.

Access to personal data within our organisation is strictly limited to staff members who need it to perform their job functions. All such staff are trained in data protection practices and are bound by confidentiality obligations. While no system can guarantee absolute security, gk11 commits to prompt investigation and notification in the unlikely event of a data breach affecting your information.

7. Your Rights as a User

As a gk11 user, you hold several important rights with respect to your personal data. We are committed to honouring these rights promptly and without unnecessary barriers:

• Right of access: you may request a copy of the personal data we hold about you at any time.
• Right of rectification: if any of your data is inaccurate or incomplete, you have the right to request correction.
• Right of erasure: subject to legal retention requirements, you may request deletion of your personal data by closing your account and submitting a formal request.
• Right to object: you may object to certain uses of your data, including direct communications, by contacting [email protected].

To exercise any of these rights, please write to us at [email protected] with your account details and a clear description of your request. We aim to respond within 30 days.

8. Third-Party Links

The gk11 platform may occasionally reference third-party services such as payment providers. Please note that gk11 does not control the privacy practices of these external services. We encourage you to review the privacy policies of any third-party services you use in connection with your gk11 account, especially payment platforms such as bKash, Nagad, Rocket, and Upay.

9. Minors and Age Restriction

gk11 is strictly an adults-only platform. We do not knowingly collect personal information from anyone under the age of 21. If you are under 21 years of age, you are not permitted to register, play, or use any service on gk11. Players must be 21 years or older to create an account.

10. Changes to This Privacy Policy

gk11 reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification.

Your continued use of gk11 following the posting of any changes constitutes your acceptance of the revised Privacy Policy. We recommend reviewing this page periodically to stay informed of how we protect your information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way gk11 handles your personal data, our support team is available to assist you.

Email: [email protected]